Policies

Satisfaction policy:

WE UNDERSTAND that laundry is personal so tell us exactly how you want yours done. Everything from what detergents, dryer sheets, fabric softeners, and wash and dryer temps that you like, to how you want your socks returned (rolled or folded). No kidding!

Need children’s clothes separated from the adults when packaged for return? We can do that.

Crave routine? Tell us when to come and we’ll be there every week. Prefer a bit more flexibility? Use us when you need us. Help for all types of families is just a tap, click or text away!

Welcome to LAUNDERED. This is our Privacy Policy ("Privacy Policy"), which we have created to inform you of the types of information that we collect from you. We have also created this Privacy Policy to inform you of how we use that information because we believe in transparency and value your privacy.

We may change or discontinue this Privacy Policy at any time, and we reserve the right to do so. If we change this Privacy Policy, we will also change the Effective Date, which is located at the top of this page. If you continue to use the App after we change the Effective Date, you agree to our change to the Privacy Policy.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the The Dirty Hamper website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

What do you collect from me?

We may collect the following personal information from you:

Any information that you voluntarily submit to the App;
Your user name, name, email address, phone number, state, city, country, or zip code; and
Your payment information, which is used to complete a transaction.

We may also collect the following personally identifiable information from you:

Your IP address;
Your geolocation;
Your use of the App;
Information stored in cookies, pixel tags, or web beacons; and
Any other additional analytics data that you voluntarily submit to the App.

How do you use this information?

We use this personal and personally identifiable information to:

Provide you with the App and its services;
To communicate with you;
To troubleshoot problems with the App;
To complete a transaction that you have initiated;
To update you on changes to the App; and
To update you on our services or the services of third parties.

How do you store this information?

LAUNDERED stores and processes your personal and personally identifiable information on computers located within the United States. By using the App, you agree to the collection and processing of your personal and personally identifiable information in the United States and hereby expressly waive any rights that you may have under the EU Data Protection Directive.

We use commercially standard technology to help protect against the unauthorized disclosure of your personal and personally identifiable information, including encryption. Though we do our best to protect your personal and personally identifiable information, you provide all such information at your own risk.

Do you share my information with third parties?

LAUNDERED will only share your personal or personally identifiable information with third parties in the following situations:

Where LAUNDERED or one of its Licensees has obtained your consent;
Where it is necessary to provide you with services initiated at your request;
Where it is necessary to share such information with LAUNDERED parents, subsidiaries, successors, Licensees, and assigns;
Where LAUNDERED has been purchased by or has purchased a third party;
Where it is needed to respond to information requests by government authorities;
Where it is demanded by a court order or subpoena;
Where it is needed to protect the employees, independent contractors, users, members, officers, directors, or shareholders of LAUNDERED; and
Where it is needed to help prevent against fraud, or the violation of any applicable law, statute, regulation, ordinance, or treaty.

Any personal or personally identifiable information that you include within your App profile or elsewhere on the App or related websites may also be displayed to third parties. You are advised to review that information before you submit it to the App. What can I do to stop the collection of my personal or personally identifiable information?

You can cease LAUNDERED collection of your personal and personally identifiable information by taking the following steps:

By adjusting your web browser settings to block or limit cookies, pixel tags, and web beacons; or
By deleting your Account in accordance with the Terms of Use Agreement.

What are my duties when using the App? You have the duty to:

Inform LAUNDERED or its Licensees of any changes to your personal or personally identifiable information; and
Protect the security of your username, password, and personal or personally identifiable information.

Your California Privacy Rights

California residents have the right to receive information that identifies any third-party companies or individuals that LAUNDERED has shared your personal or personally identifiable information with in the previous calendar year, as well as a description of the categories of personal or personally identifiable information disclosed to that third party. You may obtain this information once a year and free of charge by contacting LAUNDERED at info@laundered.com.

How can I contact you if I have questions?

All questions and concerns regarding this Privacy Policy may be directed to LAUNDERED by emailing info@laundered.com

Introduction

This software is for your personal use and shall not be used for commercial endeavors, unless otherwise endorsed or approved by LAUNDERED or one of its licensees (each a “Licensee” and together “Licensees”). LAUNDERED and its Licensees have adopted this Terms of Use Agreement ("Agreement") to notify you of your rights and duties while using this software application and any related websites (“Websites”) (the software application and “Websites” may be referred to herein collectively as the “App”).

THIS AGREEMENT IS A LEGALLY BINDING CONTRACT AND YOU HAVE A DUTY TO READ THIS AGREEMENT BEFORE USING THE APP. THROUGH YOUR USE OF THE APP, YOU MANIFEST YOUR ASSENT TO THE TERMS AND CONDITIONS CONTAINED WITHIN THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST IMMEDIATELY CEASE YOUR USE OF THE APP. LAUNDERED RESERVES THE RIGHT TO MODIFY, AMEND, REPLACE, SUSPEND, OR TERMINATE THIS AGREEMENT AT ANY TIME AND WITHIN ITS SOLE DISCRETION.

In the event LAUNDERED modifies, amends, or replaces this Agreement, the Effective Date, located at the top of this page, will change. Your use of the App after a change in the Effective Date constitutes your acceptance of any modification, amendment, or replacement.

Warranties

You warrant that you are of sound mind and competent to agree to the terms of this Agreement and your use of the App does not violate any law, regulation, ordinance, statute, or treaty that is applicable to individuals or other entities located in the jurisdiction in which you live or conduct business. You further warrant that you are not prohibited from entering into this Agreement by the terms of any pre-existing agreement. If you are accessing or using the App on behalf of a governmental organization, non-governmental organization, or business LAUNDERED, you warrant that you are an authorized agent of said organization or LAUNDERED and that you have the authority to bind said organization or LAUNDERED to the terms of this Agreement.

LAUNDERED hereby incorporates its Privacy Policy by reference as if fully restated herein.

Ownership of Content and Intellectual Property

LAUNDERED is the owner of all rights in, and to, the App and its associated content, including, but not limited to, copyright rights, trademark rights, patent rights, rights of publicity and privacy, trade secret rights, and any other property or proprietary rights. The App is subject to copyright and other intellectual property rights under the laws of the United States, foreign states, as well as international treaties, and LAUNDERED Provides you with the right to use the App on a limited basis. You are expressly prohibited from using the App for any purposes not stated in this Agreement.

LAUNDERED hereby provides you with a limited, non-exclusive, non-assignable, non-sublicensable, revocable license to use the App for its customary and intended purposes. Use of the App for a purpose outside of its customary and intended purposes or in violation of the terms of this Agreement will result in the immediate termination of this license. This license is revocable at any time, and any rights not expressly granted herein are reserved to LAUNDERED.

You are expressly prohibited from reproducing, preparing derivative works of, distributing, performing publicly, displaying publicly, scraping, framing, hacking, reverse engineering, crawling, or aggregating the App, whether in whole or in part, without the prior written consent of LAUNDERED. This prohibition on crawling or aggregating does not apply to search engines that appropriately comply with LAUNDERED’S robots.txt file.

Registered Accounts

In order to obtain access to additional features or areas of the Website, or to purchase the LAUNDERED you may be required to register an account ("Account"). You may only use your Account and you are expressly prohibited from providing additional parties with access to your Account. You agree that, in registering an Account, you will provide LAUNDERED with accurate, compete, relevant, and current information. You are solely responsible for maintaining the security and confidentiality of your username and password and for any access to your Account, whether authorized or unauthorized. In the event your Account is accessed without your authorization, you agree to immediately provide notice to LAUNDERED. By creating an Account, you agree that LAUNDERED may contact you by any available means, including, but not limited to, by email.

LAUNDERED reserves the right to accept, reject, modify, suspend, or delete any Account at any time within its sole and absolute discretion.

By agreeing to these Terms of Use, User agrees to allow LAUNDERED to market new products and services to registered accounts.

Acceptable Use of App and Licenses

Users warrant that any content uploaded or transmitted through LAUNDERED is owned by the user or such user has the appropriate rights to use the content in such a manner. The copyright of all content uploaded by users is retained by the users. Users warrant that any use of the App or transmission of content via the App will neither: (1) violate any term or condition of this Agreement; (2) violate the rights of third parties, including rights of privacy or publicity or intellectual property rights; nor (3) violate any law, statute, regulation, ordinance, or treaty, whether local, state, provincial, national, or international. By uploading or transmitting information using the App, Users expressly waive their rights to publicity and privacy with respect to the content.

You acknowledge and agree that the Website is an interactive computer service

as those terms are defined under Section 230 of the Communications Decency Act. LAUNDERED will not be considered a speaker or publisher of any information provided by a third party using the App, regardless of whether Company chooses to remove, suspend, change, or amend such information.

The App is protected by copyright and such rights are owned by The Dirty Hamper. Although LAUNDERED does not plan to host user-generated content, in the event that any user of the App uploads or posts information to a public or semi-public area of the App should such functionality become available, LAUNDERED will expeditiously respond to all duly issued notifications of copyright infringement that are sent to LAUNDERED’S designated copyright agent pursuant to 17 U.S.C. § 512.

All notices of copyright infringement must contain the following:

The physical or electronic signature of a person authorized to act on behalf of the copyright owner;
Specific identification of the copyrighted works alleged to have been infringed;
The location of the copyrighted works on the Website;
The contact information of the notifying person(s) or LAUNDERED, such as an address, telephone number, fax number, or email address;
A statement that the notifying person(s) or LAUNDERED has a good faith belief that the use of the allegedly infringing content is not authorized by the copyright owner, its agent, or the law; and
A statement, under penalty of perjury, that the information in the notification is accurate and that the notifying person(s) or LAUNDERED is authorized to act on behalf of the copyright owner.
Upon receipt of a notice of infringement, LAUNDERED will undertake reasonable steps to contact the poster of the allegedly infringing content so that the poster may issue a counter-notification. All counter-notifications must contain the following:
1. Identification of the specific materials that have been removed from the Website;
2. The contact information of the notifying person(s) or LAUNDERED, such as an address, telephone, fax number, or email address;
3. A statement, under penalty of perjury, that the notifying person(s) or LAUNDERED has a good faith belief that the content was removed as a result of mistake or misidentification;
4. A statement that the notifying person(s) or LAUNDERED has consent to the jurisdiction of the federal district court in which the notifying person(s) or LAUNDERED address is located or, if outside of the United States, that

the notifying person(s) or LAUNDERED has consent to the jurisdiction of the federal courts where your service provider is located;

A statement that the notifying person(s) or LAUNDERED will accept service of process from the notified party; and
The notifying person’s(s) or LAUNDERED physical or electronic signature.
All notices of infringement and counter-notifications may be sent to: info@laundered.com.
Indemnification

Users agree to hold harmless, defend, and indemnify LAUNDERED from and against any and all claims, demands, judgments, liabilities, costs, and fees, including attorneys' fees, arising out of or related to: (1) the creation or use of an Account; (2) the uploading or transmitting of User-generated content; (3) the violation of any term or condition of this Agreement; (4) the violation of the rights of third parties, including rights of privacy or publicity or intellectual property rights; and (5) the violation of any law, statute, regulation, ordinance, or treaty, whether local, state, provincial, national, or international. Users’ obligation to defend Laundered will not provide Users with the ability or right to control LAUNDERED defense, and LAUNDERED reserves the right to control its defense, including, but not limited to, the choice to litigate or settle and the choice of counsel in its sole discretion.

Control of Operations

LAUNDERED reserves the right to accept, reject, modify, suspend, or delete any User or User-generated content at any time and within its sole and absolute discretion. LAUNDERED reserves the right to modify or discontinue the App or any of its associated services at any time, without notice, and in its sole and absolute discretion.

LAUNDERED as Service Provider

You understand and agree that LAUNDERED provides an App service and takes no responsibility and cannot be held liable or responsible for any communication or conduct entered into by or between users of the App, whether through Accounts or otherwise. LAUNDERED makes no representations or warranties as to the truth or falsity of the description of any user’s communication or representations, the legality, quality, or safety of the services offered through the Website or by a user, or the qualifications associated with any Account, Product, or service, including, but not limited to, warranties of title or non-infringement.

Although LAUNDERED undertakes commercially reasonable efforts to verify the idLAUNDERED of its Account owners, and users, you understand and agree that

LAUNDERED cannot be held liable or responsible for any claims, demands, liabilities, damages, awards, judgment, costs, or attorney's fees arising out of or related to any user's, Account owner's, or third party's failure to: (1) truthfully or accurately disclose their idThe Dirty Hamper or their qualities or qualifications of any product, or services, offered by them; (2) comply with any applicable law, statute, regulation, ordinance, or treaty, whether local, state, national, or international.

You acknowledge and agree that LAUNDERED is an interactive computer service provider under Section 230 of the Communications Decency Act.

Though LAUNDERED may edit, remove, or control the content displayed through the Website, you agree that LAUNDERED will not be considered an information content provider and will not be held liable for the republication or tortious content created by third parties, whether through the App or otherwise.

Acceptable Uses

You agree that you will not use the App to violate any law, statute, ordinance, regulation, or treaty, to violate the rights of third parties, or for a use outside of the customary and intended purposes of the App.

Specifically, you are prohibited from:

Transmitting unsolicited commercial email messages through the App or to users of the App;
Imposing a disproportionate load on the App or its server infrastructure or otherwise attempting to interfere with the operation of the App;
Circumventing LAUNDERED technological or security protection mechanisms;
Using a robot, spider, scraper, or other automated technology to access the App;
Attempting to gain access to the private data or personal information of a user of the App or a third party;
Posting or transmitting content intended to collect personal or personally identifiable information from users of the App or third parties;
Harassing a user of the App;
Harassing a third party through your use of the App;
Posting or transmitting content that threatens or encourages bodily harm or the destruction of property;
Posting or transmitting content that infringes upon the intellectual property rights of other users of the App or third parties;
Posting or transmitting content that constitutes fraud, an unwanted commercial solicitation, a phishing scam, a pyramid scheme, or a chain letter;

Posting or transmitting any content in violation of 18 U.S.C. § 2257.
Payment

LAUNDERED is a sales platform marketing laundry services, specifically wash and fold services. Users put in an order, which is paid by credit card or other a related financial instrument transmitted to LAUNDERED or one of its Licensees, which then either picks up the laundry from the User or collects laundry deposited by the User at a set physical address. Receipts will be generated by the site and sent to Users of the App.

All payments for services, products, information, or otherwise, offered through the App are non-refundable. You hereby authorize LAUNDERED payment processing agent to charge your credit card (or other approved payment facility) in accordance with LAUNDERED’S billing policy, which shall be displayed on the App. You further agree to pay all fees and charges on time, and LAUNDERED may terminate or disable your access to the App or your Account if you fail to pay any amount owing to LAUNDERED when due. You agree that you will pay all costs of collection, including legal fees, incurred by LAUNDERED. In accordance with LAUNDERED’S billing policy, LAUNDERED may require a membership period of a certain length with payments automatically deducted from Users’ accounts or as otherwise agreed to by Users.

You agree to pay all applicable taxes or charges imposed by any governmental LAUNDERED anywhere in the world in connection with your use of the App. All costs and fees are quoted and payable in United States Dollars, and You acknowledge and agree that LAUNDERED is not responsible for any foreign transaction fees or other fees charged to you by your financial institution or LAUNDERED payment processor. You agree that you will not initiate any chargebacks to LAUNDERED unless otherwise authorized by LAUNDERED in writing. You understand and agree that you will be responsible and required to pay for any costs associated with any chargebacks that you have initiated against LAUNDERED.

In the event you dispute the amount or validity of any payments made under this Agreement, you must notify LAUNDERED within ten (10) days of any such dispute. You understand that your failure to notify LAUNDERED of any dispute within ten (10) days will constitute your express waiver of any claims related to the disputed payment.

Third Party Links

You acknowledge and agree that the App may contain links to third-party websites that are not owned or controlled by LAUNDERED. LAUNDERED will not be held liable or responsible for the content of third-party websites, and you

are advised to review the terms of use agreements and privacy policies of those websites.

Term and Termination

This Agreement will remain in full force and effect until terminated under the terms of this Agreement. You may terminate your subscription by notifying LAUNDERED at info@laundered.com in a signed writing stating your intent to terminate. LAUNDERED may terminate this Agreement without liability at any time, without notice, and for any reason, including but not limited to a violation of a term or condition of this Agreement.

Disclaimer of Warranties

LAUNDERED PROVIDES THE APP ON AN "AS-IS" BASIS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHATABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, TITLE, ACCURACY, OR

NON-INFRINGMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF YOU ARE LOCATED IN SUCH A JURISDICTION, YOU ARE ADVISED TO CONSULT WITH AN ATTORNEY TO UNDERSTAND YOUR RIGHTS UNDER THE LAW. ANY WARRANTY PROVIDED IN CONNECTION WITH THE USE OF THE DEVICE MARKETED HEREUNDER AS LAUNDERED SHALL NOT IMPUTE ANY OR AFFECT THIS DISCLAIMER.

Limitation of Liability

LAUNDERED WILL NOT BE HELD LIABLE TO YOU OR ANY OTHER PERSON FOR ANY CLAIMS, DAMAGES, JUDGMENTS, LIABILITIES, COSTS, CHARGES, OR FEES, INCLUDING ATTORNEYS' FEES, WHETHER IN TORT, CONTRACT, PERSONAL INJURY, OR STRICT LIABILITY, INCLUDING, BUT NOT LIMITED TO, INDIRECT DAMAGES, CONSEQUENTIAL DAMAGES, EXEMPLARY DAMAGES, INCIDENTAL DAMAGES, STATUTORY DAMAGES, SPECIAL DAMAGES, OR PUNITIVE DAMAGES, EVEN IF THE DIRTY HAMPER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LAUNDERED WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY CONTENT POSTED ON THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, THE CONTENT OF PROJECTS, PRODUCTS, OR REWARDS. LAUNDERED IS A SERVICE PROVIDER AND DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DESTRUCTION OF ID LAUNDERED, UNAUTHORIZED ACCESS TO AN ACCOUNT, OR ALTERATION THEREOF. LAUNDERED RESERVES THE

RIGHT TO DISCONTINUE THE WEBSITE AT ANY TIME AND WITHOUT LIABILITY.

Indemnification

You agree to hold harmless, indemnify, and defend LAUNDERED, its officers, employees, agents, successors, and assigns, from and against any and all claims, demands, losses, damages, rights, and actions of any kind, including, but not limited to, property damage, infringement, personal injury, and death, that either directly or indirectly arise out of or are related to your use of the App, your registration or use of an Account, your uploading or transmitting of

User-Generated Content, your violation of any term or condition of this Agreement, your violation of any applicable law, statute, ordinance, regulation, or treaty, whether local, state, national, or international, or your violation of the rights of a third party.

Your obligation to defend LAUNDERED under the terms of this Agreement will not provide you with the right to control LAUNDERED’s defense, and LAUNDERED reserves the right to control its defense and choose its counsel regardless of your contractual requirement to defend LAUNDERED.

Assignment

You acknowledge and agree that you are prohibited from assigning your rights and obligations under this Agreement. LAUNDERED may assign its rights and obligations under this Agreement at any time, including but not limited to in a sale of the App.

Choice of Laws

This Agreement shall be governed in all respects by the laws of the State of California. You agree that any claim or dispute you may have against LAUNDERED must be resolved by a court located in Los Angeles County, California. You agree to submit to the personal jurisdiction of the courts located within Los Angeles County, California for the purpose of litigating all such claims or disputes.

Severability

If any provision of this Agreement is found to be invalid or unenforceable for any reason whatsoever, the remaining provisions will remain valid and unimpaired and will continue in full force and effect.

Integration

This Agreement, and its incorporated Privacy and Copyright policies, constitutes

the entire agreement between the parties with respect to the use of the App and its associated services. There are no further understandings, agreements, or representations with respect to the subject matter of this Agreement. You acknowledge and agree that any additional provisions that may appear in any communication from you will not bind LAUNDERED.

Waiver

You understand and agree that no term or provision of this Agreement will be deemed to have been waived and no breach will be deemed to have been consented to unless said waiver or consent is in writing and signed by the party to be charged.

Limitation on Actions

LAUNDERED AND YOU BOTH AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE APP MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. FAILURE TO ASSERT SAID CAUSE OF ACTION WITHIN ONE YEAR WILL PERMANENTLY BAR ANY AND ALL RELIEF.

Reservation of Rights

All rights not expressly granted herein are reserved to LAUNDERED.